At Hydro Plant Co, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy and Cookie Policy explain how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, shipping address, and payment details when you place an order or create an account.
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Technical Information: IP address, browser type, device information, and browsing behavior when you visit our website.
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Communication Data: Records of your interactions with us, including emails, chat logs, and customer support inquiries.
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders.
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Provide customer support and respond to your inquiries.
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Improve our website, products, and services.
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Send you promotional offers, newsletters, and updates (if you’ve opted in).
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Comply with legal obligations and prevent fraudulent activities.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
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Service Providers: Trusted partners who assist with payment processing, shipping, and marketing.
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Legal Authorities: When required by law or to protect our rights and safety.
4. Data Security
We use industry-standard security measures to protect your information, including encryption and secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
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Access, update, or delete your personal information.
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Opt out of marketing communications at any time.
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Request a copy of the data we hold about you.
To exercise these rights, please contact us at support@hydroplantco.com.
6. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.
Cookie Policy
1. What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us enhance your browsing experience and provide personalized services.
2. How We Use Cookies
We use cookies to:
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Remember your preferences and login details.
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Analyze website traffic and user behavior.
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Deliver targeted advertisements and promotions.
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Improve website functionality and performance.
3. Types of Cookies We Use
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Essential Cookies: Necessary for the website to function (e.g., shopping cart and checkout).
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Analytical Cookies: Help us understand how visitors use our site.
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Marketing Cookies: Used to deliver relevant ads and measure campaign effectiveness.
4. Managing Cookies
You can control or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
5. Third-Party Cookies
We may use third-party services (e.g., Google Analytics, Facebook Pixel) that place cookies on your device. These cookies are governed by the respective third-party privacy policies.
Contact Us
If you have any questions about our Privacy Policy or Cookie Policy, please contact us at: support@hydroplantco.com
Thank you for trusting Hydro Plant Co with your personal information. We’re committed to protecting your privacy and providing a safe, enjoyable shopping experience.