FAQs
Frequently Asked Questions
Welcome to Hydro Plant! We're here to answer all your questions about our innovative smart planters and hydroponic systems. Whether you're curious about IvySmart's adorable emotional displays, want to know how easy it is to grow fresh herbs with HydroPod, or you're a complete beginner wondering if you can actually keep plants alive—you're in the right place. Browse through our FAQs below, and discover how we're making plant care intuitive, joyful, and utterly foolproof for everyone.
What is Hydro Plant Co.?
Hydro Plant Co. is an innovative indoor gardening company specializing in smart planters and hydroponic systems. We offer two flagship products: IvySmart, an AI-powered interactive planter with emotional displays, and HydroPod, a hydroponic growing system with LED lights. Our mission is to make plant care intuitive, joyful, and accessible for everyone, regardless of experience level.
Who are your products designed for?
Our products are perfect for:
- Busy professionals who want easy plant care
- Apartment dwellers with limited space
- People who've struggled to keep plants alive
- Parents looking for educational activities for children
- Gift-givers seeking unique presents for plant lovers
- Anyone wanting fresh herbs and greens year-round
Do I need gardening experience to use your products?
Absolutely not! Our products are designed to be "utterly foolproof." IvySmart shows your plant's needs through charming displays, while HydroPod comes with clear instructions that make you feel like a gardening pro from day one.
Do you ship internationally?
Please check our website for current shipping locations and rates. Shipping policies are updated regularly to serve our growing customer base.
What is your return policy?
We want you to be completely satisfied with your purchase. Please contact our customer service team for detailed information about returns and exchanges.
I've never kept plants alive before. Will I succeed with your products?
Yes! That's exactly why we created these products. Our customers who "never had a green thumb" report feeling like "gardening pros" with our systems. The technology does the hard work for you.
How often do I need to refill the water?
This depends on the product and number of plants, but generally:
- IvySmart: The app will remind you when water is needed
- HydroPod: Check water levels weekly; larger systems may last 1-2 weeks between refills
Do I need to use special nutrients?
For hydroponic systems like HydroPod, we recommend using hydroponic nutrients (included with seed pod kits) for optimal growth. IvySmart works with regular potting soil.
What if my plants aren't growing well?
Check our blog for helpful articles including "7 Common Mistakes New Hydroponic Gardeners Make (And How to Avoid Them)." You can also contact our customer support team for personalized advice.
Can I grow plants in low-light areas?
With HydroPod's built-in LED grow lights, you can grow plants anywhere—no natural light required! IvySmart will alert you if your traditional potted plant needs more light.
Is hydroponic growing safe?
Absolutely! Hydroponic growing is a clean, safe, and sustainable method of growing plants. It uses less water than traditional gardening and eliminates the need for pesticides when done indoors.
What are the health benefits of indoor gardening?
Indoor plants and hydroponic gardens offer numerous benefits:
- Improved air quality
- Reduced stress and anxiety
- Fresh, pesticide-free herbs and vegetables
- Educational opportunities for families
- Enhanced well-being and mood
- Connection with nature in urban spaces
For more details, read our blog post "The Health Benefits of Indoor Plants: More Than Just Decor."