Help and FAQs

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Friendly Learning Hub

Let's grow together!

No jargon, no overwhelm. Just warm, friendly guides to help your plants thrive. Pick a topic and let's dig in!

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⭐ Staff Pick

New to all this? Start here!

Our Grow Lights 101 guide is the perfect first step. It's friendly, clear, and packed with everything you need before you plug in your first light.

Let's go

Grow Lights

What is a full-spectrum LED grow light?

Do your grow lights actually work for indoor plants?

What plants can I use them on?

How long should I run the grow light each day?

How close should the light be to my plants?

Can I use the light for seedlings or propagation?

Will the light harm my eyes?

My grow light isn't turning on. What should I check?

Which grow light should I buy?

Smart Gardens

What is a hydroponic garden?

Do I need experience to use a smart garden?

What can I grow in a smart garden?

How often do I need to refill the water?

Do I need special nutrients?

Can I grow plants from seed?

Orders and Payments

What payment methods do you accept?

Can I use my discount code at checkout?

My discount code isn't working. What do I do?

Can I change or cancel my order?

I placed an order but did not receive a confirmation email.

Shipping

Where do you ship to?

How long does delivery take?

How much does shipping cost?

Will I receive a tracking number?

My order says delivered but I haven't received it.

Returns and Refunds

What is your return policy?

How do I start a return?

When will I get my refund?

My item arrived damaged or defective. What do I do?

Can I exchange for a different product?

I bought this as a gift. Can it be returned?

Plant Care

My plants don't seem to be growing. What could be wrong?

Can grow lights replace sunlight entirely?

Is it safe to use grow lights around pets and children?

Do grow lights use a lot of electricity?

Getting in Touch

How do I contact you?

Where can I find more plant care advice?

Still have a question?

Send us an email at info@hydroplantco.com and we'll help. We'd rather answer one extra question than have you unsure about an order.