At Hydro Plant, we want your shopping experience to be as smooth and hassle-free as possible. Here’s everything you need to know about delivery.
Shipping Rates & Delivery
We're committed to getting your HydroPlant products to you quickly and affordably.
Shipping Costs
- Free Standard Shipping on all orders over $60 (continental US only)
- $4.99 Flat Rate for orders under $60
- Shipping costs are calculated automatically at checkout based on your order total and destination
Processing Time
- Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays)
- Orders placed on weekends or holidays will be processed on the next business day
- You'll receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking information once your order ships
Delivery Time
- Standard Shipping: 5-10 business days after your order ships
- Delivery times are estimates and not guaranteed
- Tracking information is provided for all shipments via email
Shipping Locations
Domestic Shipping: We currently ship to all 50 US states, including Alaska and Hawaii. Please note:
- Alaska, Hawaii, and US territories may experience longer delivery times
- P.O. boxes are accepted but may result in extended delivery times
- Some oversized items may require a signature upon delivery
International Shipping: International shipping is currently unavailable. We hope to expand our shipping destinations in the future.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's journey. If you haven't received tracking information within 3 business days of placing your order, please contact us at info@hydroplantco.com.
Shipping Restrictions
- We cannot ship to freight forwarders or package forwarding services
- Some remote or rural areas may experience extended delivery times
- During peak seasons (holidays, major sales), processing and delivery may take 1-2 additional days
Lost or Damaged Packages
Lost Packages: If your tracking shows your package was delivered but you didn't receive it:
- Check with neighbors, building management, or household members
- Verify the shipping address on your order confirmation
- Wait 24 hours (sometimes carriers mark packages as delivered early)
- Contact us at info@hydroplantco.com and we'll work with the carrier to locate your package
Damaged in Transit: If your package arrives damaged:
- Take photos of the damaged box and product immediately
- Contact us within 48 hours at info@hydroplantco.com with photos and your order number
- Do not discard the packaging—carriers may need to inspect it
- We'll arrange a replacement or full refund at no cost to you
Address Changes
Need to change your shipping address? Contact us immediately at info@hydroplantco.com. We can update your address if your order hasn't shipped yet. Once shipped, we cannot modify the delivery address.
Questions?
For shipping inquiries, contact us:
- Email: info@hydroplantco.com