At Hydro Plant, we want your shopping experience to be as smooth and hassle-free as possible. Here’s everything you need to know about delivery.

Shipping Rates & Delivery

We're committed to getting your Hydro Plant products to you quickly and affordably.

Shipping Costs

• Free Standard Shipping on all orders over $60 (continental US only)

• $4.99 Flat Rate for orders under $60

• Express delivery available at checkout for an additional charge

• All shipping costs are calculated at checkout and are based on order total, destination, and shipping method selected. Final shipping charges are displayed before payment is confirmed. International shipping rates are based on destination country and may vary.

Processing Time

• Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays)
• Orders placed on weekends or holidays will be processed on the next business day
• You'll receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking information once your order ships

Delivery Time

• Standard Shipping: 5 to 10 business days after your order ships

• Delivery times are estimates only and not guaranteed

• Tracking information is provided for most shipments via email where available

• In some cases, due to carrier delays, weather conditions, or other unforeseen circumstances, delivery may take up to 28 business days

• If your order has not arrived within 28 business days from the shipping date, please contact us and we will investigate and resolve the matter promptly

Shipping Locations

Domestic Shipping (USA)

We ship to all 50 US states, including Alaska and Hawaii, as well as US territories.

Please note:

• Deliveries to Alaska, Hawaii, and US territories may take longer than standard transit times

• P.O. box addresses are accepted, but may cause extended delivery delays

• Oversized items may require an adult signature upon delivery

International Shipping (Outside USA)

• We currently sell primarily to the USA. For orders outside the USA, please contact us before ordering to check if we can ship to your location.

• All customs, duties, taxes, and import fees are the customer's sole responsibility. These are not included in our prices or shipping charges.

• We are not liable for customs delays, seizure, or returned packages due to non-payment of duties or incorrect addresses.

• If a package is returned to us, we will refund the product cost minus shipping fees and a 15% restocking fee. Shipping charges are non-refundable.

• We reserve the right to cancel any international order at our discretion.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's journey. If you haven't received tracking information within 3 business days of placing your order, please contact us at info@hydroplantco.com.

Shipping Restrictions

• We cannot ship to freight forwarders or package forwarding services
• Some remote or rural areas may experience extended delivery times
• During peak seasons (holidays, major sales), processing and delivery may take 1-2 additional days

Lost or Damaged Packages

Lost Packages: If your tracking shows your package was delivered but you didn't receive it:

1. Check with neighbors, building management, or household members
2. Verify the shipping address on your order confirmation
3. Wait 24 hours (sometimes carriers mark packages as delivered early)
4. Contact us at info@hydroplantco.com and we'll work with the carrier to locate your package

Damaged in Transit: If your package arrives damaged:

1. Take photos of the damaged box and product immediately
2. Contact us within 48 hours at info@hydroplantco.com with photos and your order number
3. Do not discard the packaging, carriers may need to inspect it
4. We'll arrange a replacement or full refund at no cost to you

Address Changes

Need to change your shipping address? Contact us immediately at info@hydroplantco.com. We can update your address if your order hasn't shipped yet. Once shipped, we cannot modify the delivery address.

Questions?

For shipping inquiries, contact us:

• Email: info@hydroplantco.com
  

Last Updated: August 13, 2026