We want you to love your Hydro Plant product as much as we do. If you're not completely satisfied, we offer an easy 30-day return policy.

This policy applies to all products sold on hydroplantco.com.

Our 30-Day Returns

Every order comes with 30 days to decide it's right for you. If it's not, send it back for a refund.

How it works

Your 30 days start on the delivery date and run for 30 calendar days from there.

During this window:

• Set up and use the product as intended
• Signs of use from normal setup and testing are expected and fine
• You don't need to keep it in "like new" condition to qualify

One thing to flag: damage from misuse, poor installation, neglect, or accidents isn't covered. Normal use is welcome. Abuse isn't. To be specific, returns aren't accepted for:

• Water damage, corrosion, or damage from installation near sources of moisture
• Cracked housings, melted components, or scorching from incorrect voltage, unapproved power sources, or unauthorized modification
• Missing, swapped, or substituted parts (the unit and components returned must match the ones shipped to you, verified by serial number where applicable)
• Damage consistent with drops, impact, or use outside the product's intended setup

These are assessed on inspection against the condition photos and specs on file for your order. Normal wear from setup and testing is always fine and never counted against you.

Return Requirements

To qualify for a return:

• Request submitted within 30 days of delivery
• Product is in good working condition
• Reasonable wear from normal use is fine
• No excessive damage, abuse, or neglect
• Original packaging preferred, though not required (a fee may apply if missing)
• Accessories, manuals, cables, and components included where possible
• Proof of purchase (order number or receipt) on hand
• Return pre-authorized by our team before you send anything back

Fair use

Returns are meant for genuine evaluation of one unit per order. We reserve the right to review and decline authorization where an account shows a repeated pattern of ordering, using, and returning the same or similar product, or where a return request follows a prior return on the same order that was already resolved. Any decision to decline is based on documented order and return history, not applied arbitrarily, and we'll always tell you why.

What We Can't Take Back

• E-gift cards
• Items damaged through misuse, poor installation, neglect, or accidents
• Returns requested after the 30-day window
• Clearance or final sale items
• Products missing critical components (power supplies, controllers, etc.)

Starting a Return

Returns always start with authorization. Here's how it works.

Step 1: Get in touch

Email us at info@hydroplantco.com before sending anything back. Include your order number, the item you're returning, and the reason.

We reply within 1-2 business days. Returns sent without authorization may be refused or delayed, so this step matters.

Step 2: Get your return instructions

Once approved, we'll email you the details. Depending on your location and product, this might be a return address, a nearby drop-off point, or a courier pickup. We'll figure out what makes sense and walk you through it. Hold off on shipping until you've got these instructions.

Step 3: Pack it up properly

• Use the original packaging if you still have it
• Include accessories, manuals, cables, and components
• Pack it securely, transit is rougher than people expect
• Drop in a copy of your order confirmation
• Skip writing on the original packaging

Step 4: Send it back

Follow whatever's in your authorization email. If you're arranging shipping yourself:

• Return shipping is on you
• Use a trackable method
• Hold onto your tracking number and receipt
• We're not responsible for items lost or damaged on the way back to us

Who Covers Return Shipping

Unless we got something wrong, return shipping is the customer's responsibility.

International Returns

For orders shipped outside the USA:

• Return shipping costs are on the customer
• Original shipping charges aren't refundable
• Customs fees, duties, and import taxes aren't refundable
• Customers handle their own return customs paperwork
• No restocking fees, ever

Refund Processing

Once your return reaches us:

What you get back: full purchase price, minus original shipping (unless we made the mistake) and minus return shipping if we provided the label. No restocking fees, on any return.

Defective or Incorrect Items

Something arrived broken?

That's on us, and we're sorry. Here's what to do:

• Email info@hydroplantco.com within 48 hours of delivery
• Include your order number and a photo or video of the issue
• We'll send a prepaid return label at no cost
• Once we receive it, you'll get a replacement or a full refund, shipping included

Wrong item showed up?

Also on us. Reach out with your order number, and we'll send a prepaid label and either ship the correct item or refund you in full. No return shipping cost to you.

Exchanges

We don't currently offer direct exchanges. Want something different? Return your original item through the normal process, then place a new order.

Cancellations

Before shipping: email us right away. If your order hasn't shipped yet, we'll cancel it and refund you in full.

After shipping: once it's out the door, we can't cancel it. You'll need to receive it and go through the return process instead.

Gift Returns

Gifts follow the same 30-day policy. If you received one:

• Get the order number from the gift giver
• Follow the standard return process
• The refund goes to the original purchaser's payment method

Gift cards themselves are non-refundable and can't be exchanged for cash.

Warranty Information

Many of our products carry manufacturer warranties, and coverage varies by product, check your manual or packaging for specifics.

For a warranty claim, email info@hydroplantco.com with your order number and a description of the issue. Claims must fall within the manufacturer's warranty period, and we'll guide you through the rest.

Note: warranty coverage is separate from the 30-day return policy and often runs longer.

Contact Us

Email: info@hydroplantco.com
Hours: Monday-Friday, 9am-6pm EST
Response time: 1-2 business days

Policy Updates

Hydro Plant may update this policy at any time. Changes will be posted here with a revised date. Continuing to use our site after an update means you accept the new terms.

Last Updated: August 13, 2026