At Hydro Plant Co, we want your shopping experience to be as smooth and hassle-free as possible. Here’s everything you need to know about delivery and returns.
Delivery Information
1. How long does delivery take?
Most orders are delivered within 2-7 business days after processing. Delivery times may vary depending on your location and any unforeseen delays (e.g., holidays or extreme weather).
2. How much does delivery cost?
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Standard delivery: $4.99
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Free delivery on all orders over $60
3. Do you offer international shipping?
Currently, we only ship within United States. For more details, please contact us at support@hydroplantco.com.
4. Can I track my order?
Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this to track your package in real-time.
5. What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us immediately at support@hydroplantco.com. We’ll work with you to resolve the issue as quickly as possible.
Returns & Refunds
We want you to love your Hydro Plant Co product as much as we do. If you’re not completely satisfied, we offer an easy 7-day return policy.
1. How do I return an item?
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Contact our customer support team at support@hydroplantco.com within 7 days of receiving your order to initiate a return.
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Pack the item securely in its original packaging.
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Ship the item back to the address provided by our team.
2. What is the refund process?
Once we receive your returned item, we’ll inspect it and process your refund within 5-10 business days. Refunds will be issued to your original payment method.
3. What if my item is defective or damaged?
If your item arrives defective or damaged, please contact us immediately. We’ll provide a prepaid return label and either replace the item or issue a full refund.
4. Are there any non-returnable items?
For health and safety reasons, we cannot accept returns on opened or used nutrient solutions, sponges, or seed pods.
Need Help?
If you have any questions about delivery or returns, our customer support team is here to help! Reach out to us at support@hydroplantco.com, and we’ll be happy to assist you.
Thank you for choosing Hydro Plant Co—we’re here to make your indoor gardening journey as enjoyable as possible!